WITHDRAWAL & PRODUCT RETURNS

In case the product you bought falls into one of the following cases, you can request its return which is done according to the following.

ATTENTION!

In case of technical problem and warranty coverage: you should contact the relevant Service Center.

- In cases where the product does not work at the time of receipt and you want to replace it with a new one and not return: for replacement of the defective product and specifically in cases where there is and provided by the manufacturer a specific replacement procedure, which is referred to as the procedure Dead-On-Arrival or "DOA"

Right of Withdrawal
If you are a natural person (consumer) and your purchase is intended for personal use and not for the service of your individual activity, then you have the right to withdraw within 14 calendar days by returning the product to us. The right of withdrawal is valid as long as the product is in its original condition and the return is made at your own expense and cost within 14 calendar days from the day of withdrawal (whether you return it yourself or send it with a carrier). Once the return is approved, we will credit the amount to your account as a customer for a future purchase.

Terms and conditions for exercising the right of Withdrawal

The right of withdrawal can be exercised within fourteen (14) calendar days from the receipt of the product with a justification of the reason for return. It does not concern products of special order from suppliers that do not exist in the current stock of our warehouse.

In case of valid exercise of the right of withdrawal, a condition for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included.

In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, no compensation or credit of a customer card is provided.

Exceptions to the Right of Withdrawal: The Right of Withdrawal does not apply to cases that are excluded by applicable law and jurisprudence, such as products that have been manufactured or ordered for you to your own specifications, services that have already been performed, products that are not suitable for return if have been unsealed.

Return due to wrong product delivery: In case the product we sent you is different from the one you ordered, you can return it within fourteen (14) calendar days from its purchase. The return of the product, in this case, can be done only if the product is in its original condition and with full original packaging without being unsealed.
Shipping costs: the return for the specific cases is at our expense.

In order to return a product, you must declare it through the Contact form and be accompanied by relevant return documents.

In the event that the attempt to amicably settle any resulting dispute, dispute or dispute fails, the relevant disputes fall under the exclusive jurisdiction of the courts of Chania.

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