A. Returns of Defective Products

The customer has the right to return the product, if within 14 (fourteen) calendar days from the moment of receipt of the product, he declares that the product is defective. Return shipping costs are borne by Eshops.gr , after receipt of the products and relevant control, as provided below. After the end of the above 14 (fourteen) calendar days from its delivery, it is considered that the product was received in perfect condition and our company does not accept its return or replacement and bears no responsibility. By returning the defective product, you have the possibility to either request its replacement with a new identical product, or request a refund of your money, which is carried out with the same means of payment that you used for the original transaction. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money by the Eshops.gr  it will be made by depositing into a bank account that you will have registered through the contact form on this website. It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. Please be accurate in all of the above information. THE Eshops.gr  bears no responsibility in case of declaration of incorrect information by you.

The return of the defective product is made in writing by sending an email to the special contact form on our website or to [email protected] and Eshops.gr  is obliged to send a confirmation of receipt of a return statement as soon as it receives it. After receipt and the end of the relevant control of the product h Eshops.gr will send a query as to your desire to replace the defective product with a new one or to refund the amount of money paid by you.

B. Returns of Faulty Products

In case of any incorrect shipment of product, which is due to Eshops.gr , the incorrect products are returned by the consumer-customer within the exclusive period of 14 (fourteen) calendar days from the moment of receipt of the product and the return costs are borne by Eshops.gr, which must send the customer the correct products-goods ordered by him, after the Eshops.gr  control regarding the completeness of the condition of the product upon its receipt by the company. The customer only has to keep the product in excellent condition, completely untouched, its packaging intact and including the original contents and any accompanying material (thank you cards, labels, etc.). After returning the faulty products to Eshops.gr  the correct ordered products will be re-shipped to you at no further charge to you.

The declaration of the return of the incorrect product is made in writing by sending a message to the special contact form on our website or by email to [email protected] and Eshops.gr is obliged to send a confirmation of receipt of a return statement as soon as it receives it. After receipt and the end of the relevant control of the product h Eshops.gr will reship the correctly ordered products to you at no additional charge to you.

C. Returns of Non-Defective Products – Right of Withdrawal and Cancellation of the Order by the Consumer

Cancellation or modification of your order is possible only when there is the indication "Waiting» in your order history. In this case you can cancel or modify your order by sending a message to the special contact form on our website or to [email protected].

You may withdraw from the purchase contract and return non-defective products if and as long as:

• The Order has not entered the "Completed" status

• Your Order has entered the "Processing" status and you have sent a cancellation notice.

• The declaration of withdrawal is exercised in writing by sending a message to the special contact form on our website as it is obligatory, it sends confirmation of receipt of the declaration of withdrawal as soon as it arrives at the e-mail address you have declared.

In the event that you have declared a withdrawal from the process where your order is "For Processing» you have the possibility to request the refund of your money which is carried out with the same means of payment that you used for the original transaction.

Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money from eshops.gr will be made by depositing into a bank account that you will have declared through the contact form here website.

It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. The deposit is made from an alpha bank bank account and any bank charges that may arise are the sole responsibility of the customer-consumer.

Please be accurate with all of your bank account details above.

eshops.gr bears no responsibility in the event that you declare incorrect information. The return of the product is accepted only if the consumer-customer has first paid every amount incurred by eshops.gr for sending the product to him and the shipping costs for the return of the item.

In the event that the customer-consumer has opened the packaging or used the products, they are automatically classified as used and cannot be withdrawn. The transport costs are borne exclusively by the customer-consumer with the amount of €6 per transport.

Product Return Procedure

If you intend to return any product, you must send us express written notification via message on the special contact form on our website or by email [email protected] and eshops.gr will respond to you – provide written detailed instructions for the return or exchange of products you wish. In this case you must pack the products carefully to avoid damage during transport. You are solely responsible for any such damage. The products must be in their original packaging, and in excellent condition, as defined above, with the shipping address indicated on the return package. We recommend that you send the product using a secure shipping method, namely ELTA COURIER

Caution: In order to refund the money paid by you or change the returned products, they must first be returned to eshops.gr, with their original packaging and proof of receipt, to check their completeness and integrity and any errors in the order and then proceed with the refund process using the same payment method you used for the original transaction or the process of changing and reshipping products to you. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash/or via POS System), the refund of your money from eshops.gr will be made by depositing into a bank account that you will have declared through the contact form here website. It is important that the details of the bank account (bank, IVAN, account number, account holder) are absolutely correct. Please be accurate in all of the above information. eshops.gr bears no responsibility in the event that you declare incorrect information.

The cost of returning the products is borne solely by you as the sender, except for products that have been characterized as defective or incorrect. Only in cases where the products are returned to eshops.gr, checked and indeed characterized as defective or incorrect, the company refunds the shipping costs you have paid.

We would like to point out that a product change or a refund can be made in accordance with the aforementioned procedures and conditions only for products purchased from our official e-shop, exclusively from the website: eshops.gr.

Both the ordering and receiving process of all the products available on the website and the return process (regardless of whether the return is for defective products, wrong products, withdrawal and cancellation of the order by the consumer) is done exclusively from this website , according to what is defined in the corresponding section and in no case is it carried out by or in physical sales stores or on other websites that have the products as partner stores.